INFORMATION & FACILITATION COUNTER

Staff Selection Commission had set up an Information & Facilitation Counter in October, 1999 in its Headquarters for public-interface, transparency in administration, easy and speedy access to information by candidates and others in respect of services and activities of the Commission. Since then, it has been providing the following facilities to the candidates/others:-

i) General assistance to all visiting candidates regarding various queries on examinations already held and forthcoming apart from providing integrallink between officers of SSCand candidates.
ii) Receipt of application forms for all examinations for Northern Region and issuing acknowledgements for the same.
iii) Issue of duplicate admission certificates to candidates within the jurisdiction of Northern Region. iv) Information through Telephone No. 24363343 installed at the facilitation counter.
v) Information relating to declared results across the counter for all examinations of SSC.
vi) Provision of drop box for applications after office hours/holidays.
vii) Seating arrangements for candidates waiting for information and for writing applications.
viii) Receipt of applications/fee under Right to Information Act.

The approximate number of cases handled at the facilitation counter during 2011 -12 are as under:-

1. Telephone enquiries handled during the year 35,000
2. Personal enquiries including issue of duplicate 26,000
3. Applications received at counter during the year 12,67,106

The Commission's website ( http://ssc.nic.in) is extensively used by candidates to access information about the Commission's examinations, selections, forms for certificates and result.

RTI: Since the enactment/ introduction of the RTI Act, 2005, Commission is providing information to number of applicants. The facilitation counter at SSC (HQ) receives the applications and appeals from the applicants. Commission is also providing in its website the maximum and minimum marks of successful candidates in each category and individual candidate's marks. The candidate can also know his marks. As a proactive measure, scanned information from answer sheets was placed on the website on trial basis during the year and answer kyes of the question paper were placed for the first time infusing total transparency in the commission woring. During the period 1.4.2011 to 31.3.2012, Commission received 5061 applications and 433 appeals.

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Courtesy : Staff Selection Commission